1. About this Notice

This Privacy Notice provides information on how Healthy Body Weight and Recovery (WGR) and its associate entities collects and processes your personal data when you visit and utilize our website/digital form. It sets out what we do with your personal data and how we keep it secure and explains the rights that you have in relation to your personal data. 

2. Who We Are

WGR is a wellness and lifestyle product and service provider. Our platform consists of our marketplace, which provides bespoke services (like meal/diet plans, coaching and training) and nutritional products.

This website/digital form is operated by WGR; any personal data provided or collected via this website/digital form is controlled and in some cases processed by WGR. 

3. The Data We Collect About You?

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide the requested service or product you have purchased or inquired about. We may collect, use, store and transfer different kinds of personal data for marketing and personal data optimization purposes. 

 You provide us with your personal data when you register your personal details on our website/digital form and transact with the same. 

The personal data we collect includes:

1. Information you provide to us

We receive and store the information you provide to us including your identity data, contact data, delivery address and financial data. These types of personal data may include:

1. contact details (such as your name, postal addresses, phone numbers and email addresses),
2. demographic information (such as your date of birth, age or age range and gender),
3. online registration information (such as your password and other authentication information),
4. payment information (such as your credit card information and billing address),
5. information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research),
6. in certain cases your marketing preferences.

2. Information we automatically collect/generate or obtain from third parties

We automatically collect and store certain types of information regarding your use of the website/digital form including information about your searches, views, downloads and purchases. In addition, we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

These types of personal data may relate to your device (such as your PC, tablet or other mobile device), your use of our website/digital forms and apps (as well as certain third party website/digital forms with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:

1. name and age (or predicted age range),
2. information about your device, operating system, browser and IP address,
3. unique identifiers associated with your device,
4. details of web pages that you have visited,
5. which products you have looked at online (including information about products you have searched for or viewed, purchased or added to an online shopping basket),
6. how long you spend on certain areas of a website/digital form or app together with the date and time of your visit/usage,
7. personal data contained within user-generated content (such as blogs and social media postings),
8. social media user name or ID, and
9. social media profile photo and other social media profile information (such as number of followers).

We strive to provide you with choices regarding the Personal Data that you provide to us. Where required by law, if you wish to have your Personal Data used by WGR to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form/

4. Cookies and other Identifiers 

A cookie is a small file of letters and numbers that we put on your computer, mobile phone or tablet if you agree. Cookies allow us to distinguish you from other users of our website/digital form, which helps us to provide you with an enhanced browsing experience. 

 5. How We Use Your Personal Data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

1. Registering you as a new customer.
2. Processing and delivering your orders.
3. Managing your relationship with us.
4. Enabling you to participate in promotions, competitions and surveys.
5. Improving our website/digital form, applications, products and services.
6. Recommending/advertising products or services which may be of interest to you.
7. Enabling you to access certain products and services offered by our partners and vendors. 
8. Complying with our legal obligations, including verifying your identity where necessary.

6. Legal basis for the processing of Personal Data 

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and used your personal data. In almost every case the legal basis will be one of the following:

1. Consent:For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
2. Our legitimate business interests:Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
3. Performance of a contract with you: This would also apply where we need to take steps prior to entering into a contract with you. For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
4. Compliance with law:Where we are subject to a legal obligation and need to use your personal data in order to comply with that obligation.

7. How We Share Your Personal Data

A. We may need to share your personal data with third parties for the following purposes:

1. Sale of products and services: In order to deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
2. Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
3. Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
4. Detecting fraud and abuse: We may be constrained to release accounts and other personal data to third parties for fraud protection and investigation, and to comply with applicable law.

B. When we share your personal data with third parties we:

1. require them to agree to use your data in accordance with the terms of this Privacy Notice, our Privacy Policy and in accordance with applicable law; and
2. only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

We may transfer your personal data to locations in another country, For Nigerians, this will be guided by the NDPRs whitelist.
 
 In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.

9. Data Retention 

We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your Personal Data may be retained in a form that allows for identification only for as long as: 

A. We maintain an ongoing relationship with you. This will enable us to improve your experience with us and to ensure that you receive communications from us

B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,

C. The duration of: (i) any applicable limitation period (i.e., any period during which a person could bring a legal claim against us), and

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained. 

10. Data Security

We have put in place requisite security measures and adopted security features to prevent your personal data from being accidentally lost, modified, used or accessed in an unauthorized way, altered or disclosed.
 
 In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11. Your Legal Rights

A.It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

B. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, right to assess the information we have on you (DSAR), right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters. 

C. Where you wish to permanently delete your data from our website/digital form and other applications, you can choose the option of closing your account. You can close your account by sending an email to clientcare@weightgainandrecovery.com

D. We can refuse to accede to your request where it is unreasonable or where you have failed to provie additional information necessary to confirm your identity. 

12. Data Controllers & Contact

If you have any questions or concerns about WGRs Privacy Notice or you are looking for more information on how we process your personal data, or wish to exercise your legal rights in respect of your personal data, please contact us via email clientcare@weightgainandrecovery.com . 

We will investigate any complaint about the way we manage Personal Data and ensure that we respond to all substantiated complaints within prescribed timelines.